Contact
One address, read by a person. If something has gone wrong with an event that is happening today, say so in the subject line and it gets looked at first.
Write to us
Most messages are answered within a day. It helps enormously if you include your event name or the short code from your card — for example keepsakecode.com/e/ab3k9p.
Who is behind this
KeepsakeCode is made and run by HUIWANLI LLC in Los Angeles, California, United States. It is a small operation, not a call centre — which is why you get a real reply instead of a ticket number.
The service has been built around one idea: a wedding or a milestone birthday produces hundreds of photos on other people's phones, and almost none of them ever reach the person whose day it was. One QR code on the table fixes that.
Common things people write about
- Lost your dashboard link — email us with your event name and we will send a fresh one.
- Need something taken down — tell us which event and what to remove.
- Your originals are about to expire — we can help you get everything downloaded.
- Something went wrong on the day — say so plainly; we would much rather fix it than have you leave a review about it.